Questions Need Help? Call Us: 877-738-3663
PFD Rewards allows you to earn points for joining, purchasing and much more. Your points can be redeemed for specific rewards such as donating meals to shelters and coupons toward toys, treats, and more.

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Everyone! All customers may enroll in the PFD Rewards program.

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Enrollment is absolutely free.

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To enroll, visit our PFD Rewards Page and click on the "Enroll Now" button. You will also have an opportunity to enroll after completing a purchase.

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You can earn reward points in different ways. Each time you place an order you accumulate points. You get 1 point for each $1 spent on PetFoodDirect.com*. You also earn DOUBLE points when you set up repeat delivery with Auto Ship*. There are many ways to earn! Check them out:

PFD Rewards points Earn Double Points with Auto Ship
Program Enrollment15 Points Each Recurring Order2 Points for each $1 spent*
Standard Purchase1 Point for each $1 spent* 
BONUS POINTS Every 4th Order

300
Points for your first Auto Ship order, and an additional 150 points for every 4th order, as long as you remain on Auto Ship
Referral Purchase500 Points  

 

*Earn points for every $1 spent, minus any discounts, tax and shipping charges.

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A Referral Purchase is when you refer a friend and he or she places an order with PetFoodDirect.com. You can earn 150 bonus points when you refer friends to PetFoodDirect.com and they make a purchase. You need to enter your Facebook and Twitter accounts to your profile in order to earn points when your friends shop with us.

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No! If you place a lot of orders, or lots of friends you refer buy a lot of pet items, great! You earned your points and you can redeem your rewards as often as you please!

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If you stop earning and redeeming points for 6 consecutive months, your points may be forfeited. To make sure you keep your accumulated points, be sure to place an order, refer a friend who places an order, or set up Auto Ship to earn DOUBLE points on a regular basis.

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You can redeem points for a variety of program rewards from food donations to shelters to coupons you can use toward pet food, toys, treats, and more on PetFoodDirect.com.

 

What can I redeem my points for?
 
150 points1 Shelter Meal*1,000 points$10 OFF any single order
400 points3 Shelter Meals*1,500 points25% OFF any single order
600 points5 Shelter Meals*


*Meals will be donated to certified rescues or shelters currently approved for contributions.

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To view your balance and program activity, login to "My Account," and click on "PFD Rewards" in the left column. Here you will find a detailed list of all program activity and the points you have earned for each action.

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To redeem your points for rewards, login to "My Account," and click on "PFD Rewards" in the left column. Here you will find a list of all program rewards. There will be a "Redeem" button below any reward that you have enough points to claim. Click on "Redeem" and follow the instructions.

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You can't use points. But, when you choose a coupon reward, your coupon code will be posted on your PFD Rewards page. Simply use that code at checkout to save money on your purchase.

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Yes! Please call Customer Care toll-free at 1-877-PET-FOOD (877-738-3663) Monday-Friday 8:00am-10:00pm, Saturday-Sunday 9:00am-5:30pm ET. We'll be happy to help!

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Certifications