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Home | Customer Service | PetFoodDirect.com 100% Guarantee

PetFoodDirect.com 100% Guarantee

100% Guarantee!! PetFoodDirect.com guarantees your complete satisfaction. If you are not satisfied with any of our products, for any reason, PetFoodDirect.com will refund every cent of your purchase price. No questions asked!

Since we want you to be 100% satisfied with EVERYTHING that you order from PetFoodDirect, we guarantee a full refund (minus initial shipping charge) for all merchandise returned to us within 30 days of purchase that does not meet your satisfaction. We will go out of our way to ensure that you enjoy our hassle-free return policy.

Simply contact us by phone, Toll-Free 1-877-PET-FOOD (877-738-3663), or complete the form provided here. We will then issue you a Return Merchandise Authorization Number and special instructions for returning the product(s) to us. Your account will be credited upon return of the goods.


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We also believe that sometimes you need to talk to a real person. So, you can
call us toll-free at 1-877-PET-FOOD (877-738-3663) to place your order...or to ask a question.

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