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Home | Customer Service | Privacy Policy Statement

PetFoodDirect Guarantees Your Privacy

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Privacy Policy
PetFoodDirect recognizes that your privacy is important to you and we are committed to maintaining and using your information responsibly. Our privacy policy describes the information we collect and how we use it. For any questions related to privacy, please contact: PetFoodDirect 189 Main Street Harleysville, PA 19438 1-877-PET-FOOD or Complete our contact form by clicking here What Information We Do Collect We collect the information that you provide us when you visit our website or contact our call center to purchase, return, or exchange a product, in addition if you participate in a contest/survey. The type of information we may collect includes the following: domain name and e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address). How We Use Your Information The information we collect is used to improve the content of our Web site, shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes. From time to time we will share with other reputable organizations information to help them contact consumers for marketing purposes. If requested by governmental authorities, when legally required to do so, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website. Also, in the event of a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website. If you do not want to receive e-mail or postal mailings from us in the future, please let us know by sending us e-mail at the above address or calling us. Cookies Cookies are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember returning customers by tracking their browsing sessions, which enables us to collect non-personally identifiable information. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit. Security Protecting the safety of your personal information is very important to us. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. Effective 11/1/2008

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