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Thank you for shopping at PetFoodDirect.com! No matter what the size of your order, your satisfaction is always our Number 1 priority. That's why we've made a commitment to always give you prompt delivery of your pet supplies at the lowest possible rate! Here's how our shipping policy works:

All PetFoodDirect.com orders are shipped in cardboard boxes and wrapped in bubble wrap or filler to ensure product integrity. All orders are 100% guaranteed (see guarantee).

All orders within the Continental United States are shipped via United Parcel Service ground (UPS) and the United States Post Office (USPS) with the exceptions noted in the next section below. Our average order ships in approximately 5 business days. From time to time we wait for the freshest product to arrive at our warehouse before shipping it to you. While this might delay shipping your order for a few days, we guarantee you the freshest product anywhere!

For your convenience, our delivery vendors will deliver your package to your door without requiring a signature - a nice benefit if you live in an apartment building or if you're not usually at home during delivery hours! (In the rare instances where UPS does not deliver without a signature, a note will be left on your door requesting permission to leave your package the next day.) See the Shipping Charges: UPS section below for details about UPS shipping charges.

We ship our Frozen and our Raw foods packed in dry ice on Monday through Wednesday. There is enough ice to ship from our location to you via UPS in two Days. When the food arrives it may be partially frozen to chilled. It is still safe to feed to your pet. You can put your food in the freezer in smaller packages if you wish. When your order arrives the dry ice may be almost if not completely evaporated.

Please ship to an address where someone will be available to accept the order. If this is not possible, please leave a note for the UPS delivery person on the scheduled day of delivery with instructions on where to leave it (that is not in the hot sun). We can only guarantee the food will stay cold for 2 days from shipment, so if it cannot be delivered or if it sits for an extended period in hot weather, the food may begin to warm.

Please understand that we cannot accept returns of Raw or Frozen food.

We are only able to ship Frozen and Raw Foods to the Continental United States.

For Alaska, Hawaii, and APO/FPO locations, orders are shipped via the United States Postal Service (USPS). See the Shipping Charges: USPS section below for details about USPS shipping charges.

Note: We are unable to ship Frozen and Raw Foods to Alaska or Hawaii via UPS or USPS. Call for alternatives.

Shipping Charges: UPS

ONLINE SHIPPING COSTS: Jupiter Media Metrix reports that 63 percent of online shoppers say shipping and handling costs have kept them from making an e-commerce purchase. Forty-five percent of consumers want to pay for shipping based on the weight of their order, yet only 10 percent of Web retailers charge this way. The majority of sites set shipping charges based on the overall price of the order.

Shipping and Handling -- Important Notice:
Our research has shown us that for many of you, shipping and handling is one of the major deterrents from purchasing any of our more than 400 brand names from our virtual store. So we thought that we would address that question head on. Here are the facts:

Question #1:
Why should I pay to have my pet supplies delivered when I can drive to my local store and pick it up myself?

Answer:
Time and time again our customers write to us and say they absolutely love the convenience of placing their order whenever they want and never having to go to the store…never having to fight traffic, never having to go out at 10 o’clock at night …and never having to lug a 40 pound bag of dog food…or a 20 pound box of cat litter, again.

We realize that we are not for everyone, but in today’s two-income time stretched families…the convenience of home delivery, simply saves you time!

Question #2:
Do you charge shipping costs by the total amount of money I spend, or by the weight of my order?

Answer:
Unlike most direct retailers, whether on the web or in a catalog, our shipping and handling prices are based upon the total weight of your shipment and the distance your order will ship. We charge you just the way United Parcel Service charges us. Each and every shipment is carefully weighed on our UPS approved scale.

Question #3:
Is it cheaper for me to go to the store and pick it up myself?

Answer:
In some cases it might be, depending on the proximity of your local retailer. But in the interest of your time, we suggest you call first since most retailers do not carry as many brands as we do.

Question #4:
Am I missing out on any special deals that may be offered in the brick and mortar store?

Answer:
Absolutely not! In fact, because of our ability to notify you immediately of our special offers via email, by shopping at PetFoodDirect, you are probably getting more special deals than you would at a retail store.

Ask yourself:
...how often do I go to the pet supply store to see if there are any deals?
...do they have a “Discount Department” where they feature closeouts and clearances?
...do they have a “Red Tag” Department with more than 400 items on sale?
...do they notify me as soon as they find out about a special manufacturer’s deal or do I have to go there?

Shopping at PetFoodDirect is easy, convenient and it can save you time and money!

CONCLUSION:
Yes, at PetFoodDirect we charge for shipping. We need to so that we do not have to artificially inflate your product prices and bury those costs somewhere in that price.

So if you are like most time strapped families today, we are here to help!

UPS Rates:
Shipping rates will vary depending on your order weight and delivery destination. The EASIEST way to see your shipping cost is to enter the delivery destination zip code into the shopping cart, where it will automatically be calculated and appear on the screen. This way you will be able to view your shipping charge before you checkout.

SPECIAL NOTE: If you live in a rural area, UPS will add an additional charge for your delivery. This charge is not included in the rates examples below.

Your order will NOT be processed until you've approved the total cost - including shipping - and hit the 'CONFIRM ORDER' button.

A few examples of UPS shipping charges across the country.
As mentioned above, your shipping cost will vary depending on your order weight and delivery destination. But the examples below should give you a general idea of what your shipping cost will be, based upon the total weight of your order:

Shipping Charges: United States Postal Service (USPS)

If your delivery destination is in Alaska, Hawaii, or an APO/FPO, your order will be shipped via the United States Postal Service (USPS).

Back Orders / Out of Stock:

There is nothing worse than being out of stock or being told that your product has been "back-ordered". We try very hard to not let this happen, but the sad fact is sometimes it will and for that we are sorry, and that is why we created the FREE Raincheck:

Return Policy

Since we want you to be 100% satisfied with EVERYTHING that you order from PetFoodDirect, we guarantee a full refund (minus initial shipping charge) for all merchandise returned to us within 30 days of purchase that does not meet your satisfaction. We will go out of our way to ensure that you enjoy our hassle-free return policy.

Simply contact us by phone (toll-free: 1-800-865-1333) or click here and complete the form provided. We will then issue you a Return Merchandise Authorization Number and special instructions for returning the product(s) to us. Your account will be credited upon return of the goods.

Thank you for your order and we hope your pet’s satisfaction is met as well.