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Auto Ship Address Update
 
How do I change the address on my Auto Ship?
 
To select from an address that is already saved in your account: 
1.     Navigate to the "My Auto Ship" section of your account 
2.     Click the Auto Ship you wish to update, click the "Change address" button at the bottom of the page
3.     Select your desired address from the drop-down box and click "Save changes"
 
To enter a new address:
1.     Navigate to the "Address Book" section of your account
2.     Click the "Enter a New Address" link, located at the top of the page
3.     Enter your new address information and click "Save"
4.     Navigate to the "My Auto Ship" section of your account
5.     Click the Auto Ship you wish to update, click the "Change address" button at the bottom of the page
6.     Select your desired address from the drop-down box and click "Save changes"
 
Please Note: Changing the address on your Auto Ship will change future Auto Ship orders only. It will not impact any orders that have already gone into processing.
 
Auto Ship Frequency
 
How do I adjust the frequency of my Auto Ship orders?
 
1.     Navigate to the "My Auto Ship" section of your account.
2.     Click the "Edit This Auto Ship" button, located to the right of your product name
3.     Select a new frequency from the options listed and click "Save Changes" to confirm.
 
Please note: Changing your order frequency will not automatically change the date of your next order. To change the date of your next order, click the "Edit This Auto Ship" button, then under "Next Shipment" select the new date from the calendar and click "Save Changes". If you do not change your next processing date, your next order will be placed on the date listed and the following order will be placed in accordance with your newly selected frequency.
 
Adjusting Auto Ship Processing Date
 
How do I change the processing date of my next order?
 
1.     Navigate to the "My Auto Ship" section of your account.
2.     Click the "Edit This Auto Ship" button, located to the right of your product name
3.     Under "Next Shipment" select the new date from the calendar and click "Save Changes"
 
You can also change the frequency date of your orders if you feel you will need to extend the time between your orders from now on.
 
 
Auto Ship Products Need Different Frequencies 
 
What if I need different products to arrive on different frequencies?
 
No problem! You can select a separate frequency for each item on your Auto Ship.
 
Why didn't my Auto Ship order ship on my Shipping Date listed? 
 
The Shipment Date listed on your Auto Ship is the date your next order will be placed by our automated system.
Once an order is placed, it is sent to our warehouse to be packed and usually ships within 1-2 business days.
 
Cancel your Auto ship
 
Need help canceling an Auto Ship?
 
We hate to see you go! Do you know you can change the items on your Auto Ship, remove items and adjust your frequency with just a few clicks? However, if you do need to cancel, we understand.  Simply follow these steps:
1.     Log in with your email address and password
2.     Click the My Auto Ship link in your account options
3.     Click "Edit This Auto Ship" button on the item you wish to cancel
4.     Click the "Cancel Auto Ship" button
 
Change Auto Ship product quantity
 
How do I change the quantity of a product on my Auto Ship?
 
You can change the quantities of the products on your Auto Ship right up until the night before your next scheduled Processing Date.
 
To change the quantities of the items on your Auto Ship:
1.     Navigate to the "My Auto Ship" section of your account
2.     Click "Edit This Auto Ship" button on the item you wish to change
3.     Type in the number of the item you wish to receive where the current quantity is listed and hit "Save Changes"
 
What if I need my Auto Ship now?
 
To receive your Auto Ship order right away:
1.     Navigate to the "My Auto Ship" section of your account
2.     Click the button that says "Ship Immediately"
3.     Your order will be sent to our warehouse for processing.* Your next processing date will automatically update to be one order cycle from the date you requested immediate shipment.
 
*Typical processing time is 1 - 2 business days, but we make every effort to get your order out the door as quickly as possible!  Please note that we do not ship on Saturdays or Sundays.
 
Can I use a promotional code on my Auto Ship order? 
 
If you subscribe to our emails, there will be times when we will send you different promotion codes and offers. These codes cannot be combined with Auto Ship, but are great for those "in-between" orders for items your pets may need like crates, bowls, scratchers, leashes, or replacement litter boxes.
 
Remember- as an Auto Ship member, you receive up to 20% off each order with no minimum purchase requirements, plus you receive special access to private sales, and a members-only promotion code to use for your "in-between" orders.
 
Receiving too much food on Auto Ship 
 
What should I do if I am receiving too much food on the Auto Ship program?
 
If you don't need your order to be placed on your next Shipment Date, but will need it a week or two later, you can simply select a new Shipment Date.
 
To ensure you don't have too much food in the future, you can decrease the quantity of the items on your Auto Ship or consider ordering a smaller size of the products you purchase, if they are available. You can also change your Auto Ship frequency so that your orders are coming less often. All changes can be made up until the night before your Auto Ship Processing Date by logging into your account and navigating to the "My Auto Ship" section.
 
Removing products from Auto Ship 
 
How do I remove a product from my Auto Ship? 
 
You remove a product from your Auto Ship right up until the night before your next scheduled Processing Date.
 
To remove a product from your Auto Ship:
1.     Navigate to the "My Auto Ship" section of your online account
2.     Click the "Edit This Auto Ship" button
3.     If you wish to reduce the quantity of the items on your Auto Ship, you may type in a smaller quantity where the current quantity is listed
4.     If you wish to remove the product completely, click the "Cancel Auto Ship" button
 
Update Auto Ship credit card information 
 
How do I update Auto Ship credit card information?
 
To update the credit card connected to Auto Ship:
1.     Navigate to the "My Auto Ship" section of your account.
2.     Click the "Edit This Auto Ship" button
3.     Select an existing payment method from the menu or click the "Add a New Payment Option" link
        beneath where the current credit card information is displayed.
4.    When you're done editing, clikc the "Save Changes".button
 
Please Note: Changing the credit card on your Auto Ship will change future Auto Ship orders only. It will not impact any orders that have already gone into processing.