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Shipping Timeframes

How long will it take for me to receive my order?

Orders that do not require prescription verification will take between 1-2 business days to be processed in our distribution center before shipping.  The transit time of your package will depend on the weight of your order and your proximity to our fulfillment centers.


Orders that require prescription verification will take between 1-2 business days to be shipped after we receive the prescription from your veterinarian. Prescription medications will ship from our pharmacy in Louisville, KY.

For all Orders after they are processed and ready for shipping:

  • Orders that weigh 1-9lbs will ship via FedEx Smart Post, and can take 7-10 business days for delivery.
  • Orders that weight 9lbs and over will ship via FedEx and can take 1-5 business days of transit time, depending on your proximity to our locations
  • In the rare event an item on your order is out of stock in the fulfillment center, you will not be charged and the item will be removed from your order.

If you need your order sooner, and we offer both Overnight and 2nd Day Air shipping on most products.

When you select Overnight or 2nd-Day Shipping:
- Your non-prescription orders will be shipped the same day when you order by 2pm, Eastern Time. When you order after 2pm, your order will be shipped the next business day.
- Prescription medication and veterinary diets require your vet's approval before shipment, and will ship within 1 business day after we receive approval.

Please note : Royal Canin Veterinary Diet products ship directly from the manufacturer and cannot be shipped Overnight or 2nd Day Air at this time. 

FedEx Home Delivery provides delivery services on Saturdays, however the “next business day” for remaining FedEx services is Monday.

Drop Ship Items ship directly from the manufacturer and may take 7-10 business days to process before shipping, depending on the product. We are not able to offer expedited shipping on drop ship items at this time.